Careers

Smiling Albino is a group of travel enthusiasts enabling brilliantly tailored adventures in Southeast Asia. Our trips surprise, delight, and reveal a unique world. Embodying our core values of Generosity, Curiosity, Supportiveness, and Creativity, we fulfill our vision of transforming lives through exceptional travel. We blend luxury with adventure, inject “Customer Service Wow” at every touchpoint, support local businesses, and create original experiences without kickbacks or commissions.

About Smiling Albino

Smiling Albino is a globally recognised luxury travel operator known for our creativity and seamless guest service. We are disruptors and have set new standards for experiential travel in Southeast Asia, servicing the world’s most discerning travelers.

We offer unlimited opportunity for your career success in a travel space where you are surrounded by the world’s very best luxury travel movers and shakers. Our package includes a competitive salary and bonus scheme, medical and accident insurance, paid annual leave, company retreats, onsite wellness activities, and flexible work location options.

Central to our mission are our core values of generosity, recognition, leadership, commitment and accountability, and trust, which guide everything we do.

Role Overview

As a Senior Travel Consultant at Smiling Albino, you will be a key player in delivering our exceptional travel experiences. Your responsibility will be to engage with clients from around the world, working with them to design the unique journeys only Smiling Albino can offer. Your expertise and passion for travel will ensure that each client enjoys a memorable and one-of-a-kind adventure.

Key Qualifications

Luxury Travel

• Expertise in experiential luxury travel with in-depth knowledge of Southeast Asia destinations.
• Minimum of 3 years of experience in luxury travel consulting.
• Preferred experience selling to North American and UK markets.

Sales Acumen

• Strong sales skills with the ability to close deals and achieve targets.
• Exceptional customer service and communication skills.
• Empathy and the ability to understand and respond to customer needs.
• Creative and curious, with a proactive approach to planning and problem-solving.

Detail Oriented

• Highly detail-oriented with strong organizational and time management abilities.
• Adaptability and flexibility to handle changes and challenges.
• Strong budget management skills for designing trips to a specified budget.

Collaboration

• Collaborative team player, able to work effectively with a strong sales team.
• Effective networking skills to build and maintain relationships with industry partners and clients.

Language and Work Style

Smiling Albino is a group of travel enthusiasts enabling brilliantly tailored adventures in Southeast Asia. Our trips surprise, delight, and reveal a unique world. Embodying our core values of Generosity, Curiosity, Supportiveness, and Creativity, we fulfill our vision of transforming lives through exceptional travel. We blend luxury with adventure, inject “Customer Service Wow” at every touchpoint, support local businesses, and create original experiences without kickbacks or commissions.

The Opportunity:

We are looking for Operations Specialists to join our mission to “inject ‘Customer Service WOW’” at every point in the client journey into the values of all teams. You will be a part of our operations team to deliver seamless experiences to our high expectations of international guests.

The Role:

• Trip Management: Ensure seamless bookings, reservations, and logistics for hotels, airlines, and local partners.
• Client Support: Assist travel consultants, resolve travel issues, manage guide assignments, and handle customer care.
• Quality Assurance: Monitor tour details, update documentation, check operation performance, and ensure accuracy.

What you can offer:

• Minimum degree educated in related fields.
• Minimum 2 years in tour operations, travel agencies, hotels, or related fields.
• Fluent in English and Thai – written and spoken.
• Excellent communication, MS Office & Excel, Google Suite, problem-solving, time management, and attention to detail.
• Additional: Willingness to work overtime during peak season.

Benefits & Perks we offer in return:

• A great chance to work in a multinational environment. We are fun, energetic, and supportive. We value trust, teamwork, and collaboration.
• We offer the opportunities to develop your strengths, knowledge, and network in the luxury travel industry.
• Provident fund.
• Medical and accident insurance.
• Company outing, regular creative activities and company party.
• Annual holidays.

Smiling Albino is a group of travel enthusiasts enabling brilliantly tailored adventures in Southeast Asia. Our trips surprise, delight, and reveal a unique world. Embodying our core values of Generosity, Curiosity, Supportiveness, and Creativity, we fulfill our vision of transforming lives through exceptional travel. We blend luxury with adventure, inject “Customer Service Wow” at every touchpoint, support local businesses, and create original experiences without kickbacks or commissions.

The Opportunity:

We are looking for a Sales Coordinator to join our mission to “inject ‘Customer Service WOW” at every point in the client journey and into the values of all teams. You will be a part of our Guest Experience Team helping to deliver seamless experiences to our high expectations of international guests.

Key Responsibilities:

Email Management & Inquiry Tracking:

• Record all inquiries in Podio, ensuring visibility across the team, and track their status in AXUS and Confluence systems.
• Follow up to confirm timely responses, track inquiry progression, and identify if they evolve into proposals, ensuring no inquiry goes unaddressed.

Operational Briefing & Coordination:

• Conduct briefings with Operations to cover all aspects of incoming trips, ensuring smooth planning and execution.
• Lead regular coordination meetings to ensure a seamless handoff, particularly around Terms and Conditions (T&Cs) for client arrangements.

Sales Support:

• Manage day-trip sales, including client communication, booking (when required during peak season), and follow-up for seamless execution.
• Activate pre-sales process with lead Travel Designer.
• Activate post-sales process with lead Travel Designer.

Travel & Product Research:

• Research hotel options to confirm availability, assess restrictions, and evaluate suitability for upcoming client trips.
• Use Amadeus to check flight availability, schedules, and routes, coordinating relevant details with the team as needed.

Product Support & Development:

• Provide additional support on product research and development as required, contributing to the continuous improvement of Smiling Albino’s offerings.

Peak- Time Operational Support:

• Act as a support bridge during peak operational periods and Saturdays, assisting the Client Services team with client communication, booking confirmations, and inquiry follow-ups to ensure uninterrupted service delivery.

Benefits & Perks we offer in return:

• A great chance to work in a multinational environment. We are fun, energetic, and supportive. We value trust, teamwork, and collaboration.
• We offer the opportunities to develop your strengths, knowledge, and network in the luxury travel industry.
• Provident fund.
• Medical and accident insurance.
• Company outing, regular creative activities and company party.
• Annual holidays.

Smiling Albino is a globally recognised luxury travel operator known for our creativity and seamless guest service. We are disruptors who have set new standards for experiential travel in Southeast Asia, servicing the world’s most discerning travellers. We offer unlimited opportunity for your career success in a travel space surrounded by the industry’s best movers and shakers. Our benefits include a competitive salary and bonus scheme, medical and accident insurance, paid annual leave, company retreats, onsite wellness activities, and hybrid work eligibility after successful performance reviews. Central to our mission are our core values of Generosity, Recognition, Leadership, Commitment & Accountability, and Trust.

Role Overview

This role owns the regional product vision, quality, and commercial performance of Smiling
Albino’s experiences across all operating countries.

The role exists to build product depth, originality, and clarity that directly support revenue
quality, operational stability, and Smiling Albino’s position as a leader in innovative,
experience-led travel as the business scales through 2026 and beyond.

This is a senior leadership role. Success is measured by product strength, commercial
performance, and decision quality.

How This Role Supports 2026 Business Goals:

• Elevating revenue quality through clear, sell ready product portfolios
• Rebuilding Smiling Albino’s reputation for distinctive and original product
• Creating depth beyond first time itineraries to support repeat and high value clients
• Reducing operational friction through realistic and scalable product design
• Giving Sales teams confident narratives and tools grounded in product clarity

Key Accountabilities

Product Strategy and Ownership

• Own the regional product strategy across all operating countries
• Define clear product categories, standards, and quality thresholds across core, signature, and specialist experiences
• Ensure every product has a defined audience, pricing logic, and delivery feasibility
• Set product governance, decision rights, and approval standards
• Hold shared final product sign off authority with the Executive Director

Creative Product Development

• Lead structured and ad hoc product idea generation across the region
• Originate, test, and evolve new experience concepts aligned with Smiling Albino’s brand and client base
• Identify gaps in the product portfolio and propose clear, commercially grounded solutions
• Stay close to cultural, design, hospitality, and travel trends relevant to high end travelers

Commercial and Performance Ownership

• Own product performance metrics across the region
• Track and evaluate product contribution to revenue quality, margin, and sales conversion
• Refine, reposition, or retire products based on performance data and feedback
• Work closely with Sales leadership to ensure products are clear, confident, and practical to sell
• Partner with Finance to maintain pricing discipline and margin integrity

Operational Alignment

• Work closely with Operations to ensure products reflect delivery reality
• Design experiences that scale cleanly and reduce friction between promise and execution
• Address products that create operational strain or inconsistency

Technology, Systems, and AI Enablement

• Own the use of systems and processes that support clear, repeatable product development across the region

• Embed technology and AI into product research, idea generation, evaluation, and documentation workflows

• Improve speed, accuracy, and consistency of product outputs through structured tools
• Work closely with Systems, Operations, Sales, and Finance to ensure product data flows cleanly across platforms

• Set clear standards for how AI supports analysis, thinking, and productivity while maintaining human judgement

• Ensure product information stays current, searchable, and usable for Sales and Operations teams

Leadership and Capability Building

• Build and lead the regional product function over time
• Create shared frameworks, tools, and documentation to reduce reliance on individuals
• Encourage structured contribution to product thinking across the business
• Act as a mentor and reference point for future product leaders

Profile

• Strong product thinker with commercial judgement and creative confidence
• Proven ability to originate ideas and translate them into sellable experiences
• Clear communicator who simplifies complexity
• Comfortable working across cultures and regions
• Disciplined decision maker with curiosity and strong opinions

Backgrounds of Interest

• Senior travel product professionals
• Editorial or journalism backgrounds paired with business judgement
• Brand or product leaders from experience led sectors
• Western or westernised regional candidates with cultural fluency in Asia

Compensation

This role sits at Head level. Target compensation sits in the high six figure range, with flexibility for an exceptional fit.