Careers

WE WANT A CURIOUS HEAD OF MARKETING & COMMUNICATIONS TO DELIVER THE SMILING ALBINO BRAND NARRATIVE TO THE WORLD

Who We Are:

Smiling Albino is a globally recognised luxury travel operator known for our creativity and seamless guest service. We are disruptors and have set new standards for experiential travel in Southeast Asia, servicing the world’s most discerning travelers.

Why Work With Us: We offer unlimited opportunity for your career success in a travel space where you are surrounded by the world’s very best luxury travel movers and shakers. Our package includes a competitive salary and bonus scheme, medical and accident insurance, paid annual leave, company retreats, onsite wellness activities, and flexible work location options.

What You Will Do:

• Oversee all internal and external marketing communications.
• Own and drive Smiling Albino’s narrative. Who we are, what we do and why book with us.
• Lead the strategic delivery of Smiling Albino’s brand persona online and offline to a global audience. In short: make us famous in all the right places.
• Plan and create high level collaterals and ‘swag’ that showcase our brand aesthetics.
• Provide direction and recommendations on how marketing should evolve based on trends and data reports – then drive recommendations forward.

Who We Are Looking For:

• A curious connector who understands the power of polished words and visuals.
• A hands on planner and doer who can drive an ambitious communications strategy.
• A mentor with an enabling mindset who can drive results.
• An Ambassador for Smiling Albino, possessing the values that we hold dear to our culture – generosity, integrity and collaboration.
• Be based in Bangkok but able to work at short notice in any of our destinations.

To Succeed You Need:

• Native level fluency in spoken & written English.
• Bachelor’s Degree in marketing, public relations, or communications is a plus.
• 5+ years of experience leading teams in the luxury marketing space.
• Good knowledge of the destinations and the media space we operate in.
• A strategic mindset and a collaborative approach to tasks.
• Proficiency in Adobe InDesign or Canva Pro or the ability to source and project manage external designers or website developers as needed.
• Excel, WordPress, Mailchimp, Social Media Channels and their best practices will be second nature.

If the above sounds like you send your CV and a cover letter in English to hr@smilingalbino.com. 

Smiling Albino aims to be the best travel company in Asia. We want the world’s top travelers to believe Southeast Asia is the most exciting luxury destination on the planet…and we want your help with that! Senior Travel Designers (travel sales consultants) will design creative itineraries, communicate with overseas clients via email and video calls, and manage the coolest client experiences in our region.

Qualifications/Experience

• Experiential luxury travel expert with in-depth destination knowledge in Southeast Asia.
• Excellent Customer Service and Communication skills
• A curious planner with a passion for travel and exploration
• Fluency in English and additional languages are a plus
• Detail-oriented with strong organizational and time management skills

Benefits & Perks we offer in return:

• A great chance to work in a multinational environment in one of the coolest office spaces in Bangkok
• We are fun, energetic, and supportive. We value trust, teamwork, and collaboration
• We offer the opportunities to develop your strengths, knowledge, and network in the luxury travel industry
• Provident fund
• Medical and accident insurance
• Regular survey trips to our destinations to enhance your product knowledge
• Company outing, regular creative activities and company party
• Annual holidays

Smiling Albino is a group of travel enthusiasts enabling brilliantly tailored adventures in Southeast Asia. Our trips surprise, delight, and reveal a unique world. Embodying our core values of Generosity, Curiosity, Supportiveness, and Creativity, we fulfill our vision of transforming lives through exceptional travel. We blend luxury with adventure, inject “Customer Service Wow” at every touchpoint, support local businesses, and create original experiences without kickbacks or commissions.

The Opportunity:

We are looking for Operations Specialists to join our mission to “inject ‘Customer Service WOW’” at every point in the client journey into the values of all teams. You will be a part of our operations team to deliver seamless experiences to our high expectations of international guests.

The Role:

• Trip Management: Ensure seamless bookings, reservations, and logistics for hotels, airlines, and local partners.
• Client Support: Assist travel consultants, resolve travel issues, manage guide assignments, and handle customer care.
• Quality Assurance: Monitor tour details, update documentation, check operation performance, and ensure accuracy.

What you can offer:

• Minimum degree educated in related fields.
• Minimum 2 years in tour operations, travel agencies, hotels, or related fields.
• Fluent in English and Thai – written and spoken.
• Excellent communication, MS Office & Excel, Google Suite, problem-solving, time management, and attention to detail.
• Additional: Willingness to work overtime during peak season.

Benefits & Perks we offer in return:

• A great chance to work in a multinational environment. We are fun, energetic, and supportive. We value trust, teamwork, and collaboration.
• We offer the opportunities to develop your strengths, knowledge, and network in the luxury travel industry.
• Provident fund.
• Medical and accident insurance.
• Company outing, regular creative activities and company party.
• Annual holidays.

Do you think Bangkok is cool? We do.

Do you think most foreign travellers get to see the best of Bangkok? We don’t.

We are looking for a fun and creative individual who is passionate about travel to help create exciting luxury Bangkok Day Trip itineraries that show the best of Bangkok to international guests!

What you will do:

• Tailor and sell high value day trips for overseas guests (email mostly)
• Improve and develop existing day trips
• Prepare booking documents, process guest payments and handover to ground team

What’s in it for you?

• Work with a cool team of travel enthusiasts
• Competitive salary and performance bonuses
• Paid annual leave and public holidays
• Hybrid and future remote work options after a successful probation period
• Medical and accident insurance

Requirements:

• Excellent command of written and spoken English
• Expertise in hotels, restaurants, cultural attractions and markets of Bangkok
• Minimum 3 years experience in luxury travel and/or global hospitality is a plus

Smiling Albino aims to be the best travel company in Asia. We want the world’s top travelers to believe Southeast Asia is the most exciting luxury destination on the planet…and we want your help with that! We are looking for a Bookkeeper to be a part of our Admin & Finance team, to help organize documentations and operations to run seamless operations with the highest level of accuracy.

The role:

• Verify and reconcile financial documents.
• Record expenses in Excel and other related software.
• Collaborate with Accountants.
• Maintain accurate filing, print and file invoices systematically.
• Coordinate with departments for financial information, assist in general admin tasks, and ensure high accuracy in data entry.
• Oversee office facilities, manage expenses, and coordinate with internal/external parties for smooth office operations.
• Control and report office expenses, manage facilities, equipment maintenance, and inventory.
• Keep financial records up-to-date.
• Other related tasks as needed to run office operations smoothly.

What you will need to succeed in this role:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related fields.
• Minimum 2 years of bookkeeping or administration experience.
• Tourism industry background is an advantage.
• Proficient in Excel, Google Suite, or related software.
• Strong attention to detail, organizational skills, and adaptability to changes.
• Excellent English communication skills for interaction with colleagues, clients, and vendors.

Benefits & Perks we offer in return:

• A great chance to work in a multinational environment. We are fun, energetic, and supportive. We value trust, teamwork, and collaboration.
• We offer the opportunities to develop your strengths, knowledge, and network in the luxury travel industry.
• Provident fund.
• Medical and accident insurance.
• Company outing, regular creative activities and company party.
• Annual holidays.