Careers

Smiling Albino is looking for an experienced HR professional to join us and elevate our Human Resources processes in our Bangkok office.

Play a key role in shaping our company’s future. This position is perfect for someone with solid experience in HR practices and tools, who is ready to take the next step in their career. While previous leadership experience in HR is not required, we value a broad understanding of HR functions and a proven ability to handle various tasks effectively.

As our HR lead, you will initially focus on owning and establishing efficient processes and integrating effective HR tools to manage hiring, onboarding, and employee data. Once these foundations are in place, you will have the opportunity to expand your role. You’ll work closely with our leadership team to develop strategies that improve our workplace culture and organizational structure, contributing to our company’s long-term success.

You’ll report directly to the Executive Head of Admin, Finance and HR, and work closely with our growing team of 35 staff.

Who We Are:

Smiling Albino is a globally recognised luxury travel operator known for our creativity and seamless guest service. We are disruptors and have set new standards for experiential travel in Southeast Asia, servicing the world’s most discerning travelers.

We offer unlimited opportunity for your career success in a travel space where you are surrounded by the world’s very best luxury travel movers and shakers. Our package includes a competitive salary and bonus scheme, medical and accident insurance, paid annual leave, company retreats, onsite wellness activities, and flexible work location options.

Role Overview:

As our HR Assistant Manager, you’ll:

• Serve as the primary point of contact for all human resources-related activities.
• Oversee the recruitment, hiring, and onboarding processes to ensure the company attracts and retains top talent.
• Implement a company-wide Human Resources Information System (HRIS) and related processes.
• Work with leadership to improve policies, processes and practices according to company goals and regulations.

Key Responsibilities:

• Recruitment and Hiring:
  • Develop and implement effective recruitment strategies to fill open positions.
  • Screen resumes, conduct screening interviews, and coordinate hiring efforts with team managers and executives.
  • Manage the onboarding process for new hires.
  • Work with leadership to develop medium and long term hiring plans.
• Administration
  • Maintain employee contracts, records and documentation.
  • Administer payroll and employee benefits programs.
  • Coordinate and manage employee performance management procedures.
  • Ensure ongoing compliance with employment laws and regulations.
  • Conduct market analysis to benchmark salaries and benefits within the industry to help the company remain competitive.
• Human Resources Information System:
  • Implement an HRIS to manage HR processes, documents, and accurate employee data.
  • Provide training and support to all employees on HRIS functionalities.
• Training, Development and Engagement:
  • Promote regular, open and effective manager and employee discussion.
  • Plan, and coordinate appropriate training programs to enhance employee skills, performance, and culture.
  • Work with the team to promote a positive work environment and company culture, including team events, outings and sessions.
  • Develop and coordinate employee engagement, entrance and exit survey process.
  • Work with executive management to develop employee performance management within the corporate performance management process.
  • Own and enhance management and culture tools standards.

Who are you?:

You are an HR generalist who is experienced in human resources. This role is ideal for someone who is well-versed in a wide range of HR tasks and who can efficiently manage multiple responsibilities. Familiarity with HR Information Systems (HRIS) is a plus. Your interpersonal skills should enable you to build strong connections throughout the company, and your communication skills must facilitate effective interactions with team members.

Key qualifications include:

• Established experience with HR processes, methods and tools
• An ability to manage multiple tasks and projects simultaneously
• Strong relationship-building, communication and culture-development skills
• Knowledge of employment standards, laws and regulations
• Experience in recruitment, hiring, and onboarding processes
• Spoken and written English at a professional level.

If the above sounds like you send your CV and a cover letter in English to hr@smilingalbino.com. 

Smiling Albino is looking for a driven, guest service focused Head of Trip Operations to deliver seamless experiences to our guests.

You’ll oversee and manage all aspects of trip execution, ensuring that each travel experience is delivered with the highest quality and meets the personalized needs of our demanding clients.

You’ll report directly to the GM and work closely with our growing team of 35 staff.

About Smiling Albino:

Smiling Albino is a globally recognised luxury travel operator known for our creativity and seamless guest service. We are disruptors and have set new standards for experiential travel in Southeast Asia, servicing the world’s most discerning travelers.

We offer unlimited opportunity for your career success in a travel space where you are surrounded by the world’s very best luxury travel movers and shakers. Our package includes a competitive salary and bonus scheme, medical and accident insurance, paid annual leave, company retreats, onsite wellness activities, and flexible work location options.

Role Overview:

As the Head of Trip Operations, you will manage the execution of meticulously designed travel itineraries created by our sales team. Your leadership will ensure that the luxury and personalized experiences our brand promises are delivered flawlessly to every guest.

• Itinerary Execution and Coordination: Manage the efficient execution of luxury travel itineraries, ensuring seamless integration and coordination of all components including flights, accommodations, and activities.
• Leadership and Quality Assurance: Lead the growing Trip Operations team, fostering high performance and team hiring and development to maintain our exceptional service standards.
• Vendor Management and Client Relations: Maintain strong relationships with vendors and handle communications to secure ideal service terms. Work with the sales team to manage client expectations during trips to swiftly resolve any issues and maintain the company’s brand promise.

Key Responsibilities:

• Manage the Trip Operations team responsible for:
  • Itinerary and Booking Management: Ensures seamless booking, reconfirmation, and quality control of all trip components, including experiences, guides, flights, accommodation, events, and activities, coordinating closely with internal departments and external partners.
  • Training and Standards Implementation: Delivers training to guides and suppliers, maintaining and enhancing the Smiling Albino brand standards to ensure exceptional quality across all services.
  • Guest Support and Service Excellence: Provides direct support to guests on the ground, ensuring their needs are met with the highest standards of service.
  • Operational Excellence and Compliance: Manages and improves operational processes and standard operating procedures (SOPs), coordinates annual inspections and due diligence checks, and oversees the development of departmental practices.
• Team Leadership and Development, you will:
  • Embody and promote our core values of generosity, integrity, and collaboration within every aspect of your work.
  • Lead, motivate, and develop the Trip Operations team, ensuring high performance and adherence to best practices.
  • Organize training and development opportunities to enhance team skills and service delivery.
• Partner and Vendor Management:
  • Maintain strong relationships, clear contracts, and efficient communications with vendors and service providers to ensure they meet the high standards required for our trips.
  • Search for and establish new relationships with new vendors and service partners.
  • Be an ambassador for Smiling Albino with all of our partners and suppliers.
• Reporting and Planning:
  • Work with the trip designers and the product team to improve our trips and how they are executed. 
  • Regularly review operational processes to maintain and enhance the service standards our clients expect.
  • Develop and regularly generate reports to share with management and other teams to show progress to team and company goals.
  • Provide strategic input for corporate goals, working with the company’s leadership team to grow the company, reduce costs and improve trip quality.

Who are you?:

Are you a seasoned leader in luxury travel operations with a knack for excellence? We are on the hunt for an experienced Head of Operations who has not only led high-performing teams but also thrived in the dynamic markets of Southeast Asia. Here’s what makes you the perfect fit for our team:

• Proven Experience: You bring 6-8 years of leadership in luxury travel, managing operations with finesse and a strategic touch. Experience as a Head of Operations for a luxury travel operator in Southeast Asia is essential.
• Language Proficiency: You are fluent in both English and Thai, enabling you to communicate effectively in our diverse market.
• Customer Service Expertise: With a proactive approach, you have a sharp eye for spotting inconsistencies and potential issues in trip itineraries. Your foresight prevents service imperfections and ensures a seamless experience for our guests.
• Strategic Leadership: You’re not just managing; you’re mentoring, coaching, and inspiring your team to embody our values and achieve our strategic goals. You own your department’s successes and challenges, leading with vision and integrity.

Join us to not just move forward in your career, but to elevate the travel experiences of our distinguished clientele, ensuring every journey is as flawless as our reputation.

If the above sounds like you send your CV and a cover letter in English to hr@smilingalbino.com. 

Smiling Albino aims to be the best travel company in Asia. We want the world’s top travelers to believe Southeast Asia is the most exciting luxury destination on the planet…and we want your help with that! Senior Travel Designers (travel sales consultants) will design creative itineraries, communicate with overseas clients via email and video calls, and manage the coolest client experiences in our region.

Qualifications/Experience

• Experiential luxury travel expert with in-depth destination knowledge in Southeast Asia.
• Excellent Customer Service and Communication skills
• A curious planner with a passion for travel and exploration
• Fluency in English and additional languages are a plus
• Detail-oriented with strong organizational and time management skills

Benefits & Perks we offer in return:

• A great chance to work in a multinational environment in one of the coolest office spaces in Bangkok
• We are fun, energetic, and supportive. We value trust, teamwork, and collaboration
• We offer the opportunities to develop your strengths, knowledge, and network in the luxury travel industry
• Provident fund
• Medical and accident insurance
• Regular survey trips to our destinations to enhance your product knowledge
• Company outing, regular creative activities and company party
• Annual holidays

Smiling Albino is a group of travel enthusiasts enabling brilliantly tailored adventures in Southeast Asia. Our trips surprise, delight, and reveal a unique world. Embodying our core values of Generosity, Curiosity, Supportiveness, and Creativity, we fulfill our vision of transforming lives through exceptional travel. We blend luxury with adventure, inject “Customer Service Wow” at every touchpoint, support local businesses, and create original experiences without kickbacks or commissions.

The Opportunity:

We are looking for Operations Specialists to join our mission to “inject ‘Customer Service WOW’” at every point in the client journey into the values of all teams. You will be a part of our operations team to deliver seamless experiences to our high expectations of international guests.

The Role:

• Trip Management: Ensure seamless bookings, reservations, and logistics for hotels, airlines, and local partners.
• Client Support: Assist travel consultants, resolve travel issues, manage guide assignments, and handle customer care.
• Quality Assurance: Monitor tour details, update documentation, check operation performance, and ensure accuracy.

What you can offer:

• Minimum degree educated in related fields.
• Minimum 2 years in tour operations, travel agencies, hotels, or related fields.
• Fluent in English and Thai – written and spoken.
• Excellent communication, MS Office & Excel, Google Suite, problem-solving, time management, and attention to detail.
• Additional: Willingness to work overtime during peak season.

Benefits & Perks we offer in return:

• A great chance to work in a multinational environment. We are fun, energetic, and supportive. We value trust, teamwork, and collaboration.
• We offer the opportunities to develop your strengths, knowledge, and network in the luxury travel industry.
• Provident fund.
• Medical and accident insurance.
• Company outing, regular creative activities and company party.
• Annual holidays.

WE WANT A CURIOUS HEAD OF MARKETING & COMMUNICATIONS TO DELIVER THE SMILING ALBINO BRAND NARRATIVE TO THE WORLD

Who We Are:

Smiling Albino is a globally recognised luxury travel operator known for our creativity and seamless guest service. We are disruptors and have set new standards for experiential travel in Southeast Asia, servicing the world’s most discerning travelers.

Why Work With Us: We offer unlimited opportunity for your career success in a travel space where you are surrounded by the world’s very best luxury travel movers and shakers. Our package includes a competitive salary and bonus scheme, medical and accident insurance, paid annual leave, company retreats, onsite wellness activities, and flexible work location options.

What You Will Do:

• Oversee all internal and external marketing communications.
• Own and drive Smiling Albino’s narrative. Who we are, what we do and why book with us.
• Lead the strategic delivery of Smiling Albino’s brand persona online and offline to a global audience. In short: make us famous in all the right places.
• Plan and create high level collaterals and ‘swag’ that showcase our brand aesthetics.
• Provide direction and recommendations on how marketing should evolve based on trends and data reports – then drive recommendations forward.

Who We Are Looking For:

• A curious connector who understands the power of polished words and visuals.
• A hands on planner and doer who can drive an ambitious communications strategy.
• A mentor with an enabling mindset who can drive results.
• An Ambassador for Smiling Albino, possessing the values that we hold dear to our culture – generosity, integrity and collaboration.
• Be based in Bangkok but able to work at short notice in any of our destinations.

To Succeed You Need:

• Native level fluency in spoken & written English.
• Bachelor’s Degree in marketing, public relations, or communications is a plus.
• 5+ years of experience leading teams in the luxury marketing space.
• Good knowledge of the destinations and the media space we operate in.
• A strategic mindset and a collaborative approach to tasks.
• Proficiency in Adobe InDesign or Canva Pro or the ability to source and project manage external designers or website developers as needed.
• Excel, WordPress, Mailchimp, Social Media Channels and their best practices will be second nature.

If the above sounds like you send your CV and a cover letter in English to hr@smilingalbino.com. 

Do you think Bangkok is cool? We do.

Do you think most foreign travellers get to see the best of Bangkok? We don’t.

We are looking for a fun and creative individual who is passionate about travel to help create exciting luxury Bangkok Day Trip itineraries that show the best of Bangkok to international guests!

What you will do:

• Tailor and sell high value day trips for overseas guests (email mostly)
• Improve and develop existing day trips
• Prepare booking documents, process guest payments and handover to ground team

What’s in it for you?

• Work with a cool team of travel enthusiasts
• Competitive salary and performance bonuses
• Paid annual leave and public holidays
• Hybrid and future remote work options after a successful probation period
• Medical and accident insurance

Requirements:

• Excellent command of written and spoken English
• Expertise in hotels, restaurants, cultural attractions and markets of Bangkok
• Minimum 3 years experience in luxury travel and/or global hospitality is a plus

Smiling Albino aims to be the best travel company in Asia. We want the world’s top travelers to believe Southeast Asia is the most exciting luxury destination on the planet…and we want your help with that! We are looking for a Bookkeeper to be a part of our Admin & Finance team, to help organize documentations and operations to run seamless operations with the highest level of accuracy.

The role:

• Verify and reconcile financial documents.
• Record expenses in Excel and other related software.
• Collaborate with Accountants.
• Maintain accurate filing, print and file invoices systematically.
• Coordinate with departments for financial information, assist in general admin tasks, and ensure high accuracy in data entry.
• Oversee office facilities, manage expenses, and coordinate with internal/external parties for smooth office operations.
• Control and report office expenses, manage facilities, equipment maintenance, and inventory.
• Keep financial records up-to-date.
• Other related tasks as needed to run office operations smoothly.

What you will need to succeed in this role:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related fields.
• Minimum 2 years of bookkeeping or administration experience.
• Tourism industry background is an advantage.
• Proficient in Excel, Google Suite, or related software.
• Strong attention to detail, organizational skills, and adaptability to changes.
• Excellent English communication skills for interaction with colleagues, clients, and vendors.

Benefits & Perks we offer in return:

• A great chance to work in a multinational environment. We are fun, energetic, and supportive. We value trust, teamwork, and collaboration.
• We offer the opportunities to develop your strengths, knowledge, and network in the luxury travel industry.
• Provident fund.
• Medical and accident insurance.
• Company outing, regular creative activities and company party.
• Annual holidays.